As people managers and HR leads, it is our mandate and responsibility to successfully rally our people behind the organization and lead them through crises successfully. The COVID-19 pandemic challenge is not excluded from this mandate.
Below are some recommendations to help us succeed on this
mandate.
- Follow public health agency
advice on efficient ways to contain the virus
- Keep up to date with
government advice and adapt business plans to reflect changes
- Actively communicate these
plans with your people, customers and suppliers
- Look at options for people
to work remotely to prevent the spread of infection
- For customer facing
organizations, consider using customer self-serve options such as telephone and
online services to minimize face to face interaction
- Review your policies and
procedures on health reporting, office and personal hygiene protective
equipment, social distancing and working hours
- Consider providing
additional training to your people working in critical areas, so others have
the skills to fill in for absent colleagues
Source: CIPD
(https://www.cipd.co.uk/news-views/news-articles/coronavirus-supporting-people-global-public-health-emergency